HELP CENTRE

Help Centre

Find answers about accounts, markets, trading and platform access.

10 local Help topics and guides

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ACCAccountsStandard and ECN product concepts and current account-page status.Public information available

MT5PlatformsPlanned desktop, web and mobile concepts without production access.Guidance available · connection pending

DEMODemo tradingDemo Trade with illustrative balances, prices and stored virtual orders.Simulated Demo service

KYCVerificationSecurity and planned verification controls; no real KYC is connected.Real verification unavailable

FUNDFundingDemo-only operations context; the prototype accepts no customer funds.Real funding unavailable

SECSecurityPlanned identity, access, audit and incident-response controls.Design guidance · production validation pending

POPULAR GUIDES

Answers for the most common next steps.

Every link resolves to an implemented educational or company page.

01Getting StartedEducational guide 02CFD BasicsEducational guide 03MetaTrader 5 GuideEducational guide 04Risk ManagementEducational guide 05Company RegistrationCompany information

Current Help answers

Platforms

When will MT5 credentials be available?

Production MT5 credentials are not issued in the current demo.

Accounts

What do balance, equity and margin mean?

Review the main account metrics used by Demo Trade.

Funding

Can I fund an account?

No. Real funding and withdrawals are unavailable in this prototype.

Verification

Is identity verification active?

No. Real KYC and document collection are not implemented.

CURRENT SERVICE STATUS

Know what is available before asking for help.

These are product states, not uptime monitoring. No availability percentage or production-service health is implied.

Implemented prototype

Public website

Static public pages and local educational content are available. Company information is evidence-limited and legal documents are not effective.

Implemented Demo workflow

Demo account and Client Portal

Account setup, review and Demo Account provisioning use stored Demo-only workflow state. Demo authentication and protected Client sessions are available; no Live account is created.

Implemented simulation

Demo trading

Illustrative prices, virtual balances and stored Demo orders are available without external execution.

Unavailable

Live services

Live service activation remains disabled. No deposits or withdrawals are accepted or processed. No real verification provider or document collection is connected. Production MT5 credentials are not issued in the current demo.

STILL NEED HELP?

Contact the project team.

Demo support only · no live account service or support-ticket portal

Open Company Contact support@bironmarkets.com